How COVID-19 changed Zoom — with Heidi West

2020 was the year that "Zoom" entered our vocabulary as a verb meaning "to video chat". For Zoom it was a year that their customer base exploded, including in the healthcare space. It was a year of validation for the then nine-year-old tech company, but also a year of the sorts of challenges that come from rapid, unexpected scaling. On today's HIMSSCast, Zoom Head of Healthcare joins guest host Kat Jercich to look back at  a tumultuous time, and look ahead to the future.This episode is brought to you by Zoom.Talking points:Zoom’s pre-pandemic healthcare business and how it changedFactors that helped Zoom in healthcare thrive during the pandemicDealing with a huge uptake in customer and end user volumePatient engagement with telehealth, a pleasant surpriseFocusing on convenience and flexibility, with or without reimbursementAccommodating people with disabilities and different needsZoom’s journey to ubiquityDealing with Zoom bombing and other security and privacy challengesZoom’s mission to “deliver happiness”Looking ahead to the future at ZoomMore about this episode:How to ensure your telehealth offering is up to codeWhat Zoom is bringing to telemedicineEnterprise video conferencing company Zoom teams up with Epic to launch configurable telehealth platformTriHealth switches to Zoom for pandemic, sees 3,650% increase in telehealth useUsing Zoom with Epic to bring telehealth to kids during COVID-19Weaving Zoom into workflow and updating EHR saves clinic during COVID-19