How Craig Window Is Turning the Office Into a Place People Actually Want to Be

Craig Window on Earning the Commute, Workplace Hospitality, and What 18 Years at One Company Actually Teaches You About GrowthCraig Window, Country President of Circles, a Sodexo company, shares his journey from six and a half years as an assistant golf professional at a country club in New Hampshire, through an entry-level research analyst role helping employees with everything from travel to errand running, to leading global sales, and now overseeing all sales, operations, finance, and people strategy for the U.S. market of a company operating in 40 countries that serves more than 500,000 people annually.Key Insights You'll Learn:Started at Circles as a research analyst, handling employee requests before moving into client management and sales.Six years as an assistant golf pro shaped his hospitality philosophy: how people feel at work matters.Sodexo’s 2017 acquisition shifted Circles from elite consumer programs to enterprise employee services.Errand running is the most popular service, giving employees back hours in their day.Post‑COVID pivot: helping employers “earn the commute” with on‑site hospitality and convenience services.ROI: employees save 3.5 hours per request on average, even half that still delivers strong returns.Hospitality infrastructure influences talent—one biotech CIO cited Circles as a factor in accepting the role.Digital transformation: from phone/email to Salesforce‑integrated app with analytics.AI now handles intake and clarification, leaving humans to deliver service.Craig's Key Mentors:Predecessor at Circles: Gave him room to learn and exposed him to transformation projects.Sodexo Leadership Stage: Representing Circles globally forced growth and visibility.Cross‑Functional Relationships: Built connections across departments that paid off later.Grandfather Jim Guilded: His passing reinforced the importance of family presence.Circles Academy: Quarterly hospitality training that keeps leaders and staff aligned.Don't miss this conversation about what it actually takes to make an office worth showing up to, why the most expensive buildings in America are still sitting empty, and what a golf pro who spent six years putting minnows on hooks learned about hospitality that most corporate leaders still have not figured out.Connect with Craig Window: Website: circles.com LinkedIn: Craig Window at Circles YouTube: Circles on YouTube📄 Transcript Available: How Craig Window Is Turning the Office Into a Place People Actually Want to Be📺 Watch on YouTube: Inspired Stories Podcast🌐 Our Website: The Inspired Stories Podcast📄 Special Thanks to Anthony Codispoti & AddBack Benefits Agency: AddBack Benefits Agency - Providing innovative employee benefits solutions that improve employee well-being while optimizing your bottom line Website: addbackbenefits.com