How CRC Group Puts Clients Before Tech in Insurance Innov...

What this episode covers

CRC Group emphasizes client experience over technology, using AI to enhance interactions and competitiveness in insurance. The company operates in wholesale brokerage and underwriting, focusing on simplifying complex processes for clients. Their strategy involves small-scale experimentation with multiple vendors to identify effective technologies. Data management and process transformation are key challenges, with efforts to align innovation with business needs under the leadership of Chief Technology and Innovation Officer David Hurst.Learn more on this news by visiting us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

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Frequently Asked Questions

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This episode is 3 minutes long.

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This episode was published on January 29, 2026.

What is this episode about?

CRC Group emphasizes client experience over technology, using AI to enhance interactions and competitiveness in insurance. The company operates in wholesale brokerage and underwriting, focusing on simplifying complex processes for clients. Their...

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