How Credit Unions Can Harness AI to Improve Member Experience and Stay Relevant

In this episode of C.U. on the Show, host Doug English sits down with Steve O’Donnell, CEO of One Nevada Credit Union, and Saroop Bharwani, co-founder of Senso AI, to explore how artificial intelligence is reshaping credit unions. From improving call center performance to building member loyalty and even optimizing for AI-driven search engines, this conversation unpacks actionable strategies every credit union can learn from. Visit the ACT Advisors Blog for a written summary of this episode. Want to learn more about Doug English and ACT Advisors? Visit act-advisors.com!Do you have an idea for a future guest or topic? Email [email protected]