How Crew Creates a Truly Customer Centric Product

Danny and Jenna discuss how Crew is making distributed workplaces, like hospitals, restaurants and retail stores, more connected to ensure everyone has a successful day at work. They chat about why Crew doesn't have product managers and the techniques that help the team listen and respond to customer feedback at scale. Danny also shares the guiding role science plays at Crew, deriving inspiration from Drake's Equation searching for extraterrestrial life, and why startups should manage their runway by release frequency to elevate team focus, ownership and morale.