How Customer Experience be a Moat for the Startups?
from JasaRodio Hosted by Nittn Binhani
John D. Hanson Director, Accelerated Revenue CX & Winning Consultant Sharing his valuable insights on: What is Customer Experience (CX), and Why is it so Important? Role of Customer Love/Obsession in Investors' Funding, and How can CX help? How can CX help SaaS Startups Retain their Customers? How Customer Experience be a Strongest Moat for the Startups? Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!
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This episode is 13 minutes long.
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This episode was published on February 1, 2021.
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