How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

from Becker’s Healthcare Podcast · host Becker's Healthcare

In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.

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This episode is 25 minutes long.

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This episode was published on April 11, 2026.

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