How CX Executive Order Changes Things

Episode 29 of the Federal Fridays with ServiceNow (Government) podcast, hosted by ServiceNow Industries Podcasts, titled "How CX Executive Order Changes Things" was published on September 9, 2022 and runs 37 minutes.

September 9, 2022 ·37m · Federal Fridays with ServiceNow (Government)

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Episode Description

In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

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