How design-thinking powers Temenos' empathy-driven experiences

from Tearsheet Podcast: Exploring Financial Services Together Hosted by Tearsheet Studios

From streamlining complex onboarding flows to surfacing the right information at the right time, design thinking encourages product design teams to bring empathy and intentionality into every layer of product development, creating experiences that are intuitive, responsive, and centered around real human needs. Temenos is leading the charge to bring that mindset back to banking innovation, with Erik Johnson, Head of Product Design, at the helm. For Johnson, creativity and collaboration go hand in hand with functionality. On this episode of the Tearsheet podcast, Johnson talks about structuring his design team in a “centralized, hybrid” model, solving design challenges with data and empathy, and how Temenos’ Innovation Hub in Orlando is structured to be a “we space” for exploring and co-creating new banking products.

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How design-thinking powers Temenos' empathy-driven experiences

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This episode is 15 minutes long.

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This episode was published on September 25, 2025.

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