How DMT Builds Client Trust through Onboarding and Comms

What makes a great client journey from onboarding to offboarding? In this episode of the Women in Agencies podcast – Sister Sessions, we speak with Amiee, Head of Communications at Manchester-based digital agency DMT. With years of agency growth behind her, Amy dives deep into the systems, processes, and lessons learned from working across every touchpoint of the client journey.Listen in as we explore:- Why a strong onboarding process is essential for long-term retention- How DMT navigates difficult client offboarding with grace and honesty- The impact of COVID-era growth and how it shaped team culture- How agencies can offer flexible packages in challenging markets- The comms tactics that support client trust and internal alignmentAmy also shares a dramatic (and surprisingly successful) tale of tracking stolen company laptops with the help of TikTok tote bags.Want more support? Join Women in Agencies – womeninagencies.co.uk Hosted on Acast. See acast.com/privacy for more information.