EPISODE · Dec 13, 2022 · 8 MIN
How Do Customers Feel About Algorithms?
from Knowledge at Wharton
Many managers worry that algorithms alienate those who would rather deal with a real person than a robot. New research from Wharton’s Stefano Puntoni looks at how the attitudes of customers are influenced by algorithmic versus human decision-making. Hosted on Acast. See acast.com/privacy for more information.
Embed this episode
NOW PLAYING
How Do Customers Feel About Algorithms?
0:00
8:36
1×
No transcript for this episode yet
Similar Episodes
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Knowledge at Wharton?
This episode is 8 minutes long.
When was this Knowledge at Wharton episode published?
This episode was published on December 13, 2022.
Can I download this Knowledge at Wharton episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!