How Do We Engage Members? (with Rob Gelb)

“We're simplifying the complexities of healthcare. We gotta declutter it, we've gotta demystify it, we've gotta make it more transparent and understandable in bite sized ways where members know and understand what's happening for and to them." - Rob Gelb It sounds like a simple question, but as an industry, we’re still working towards figuring it out: how do we engage members? Rob Gelb joined me this week to discuss what role Valenz has in solving that seemingly unsolvable equation. Along the way, Rob and I also discuss his perspective on sales, why “yes, and,” is so important in Valenz’s culture, and where the healthcare industry is moving towards, big picture. Chapters: 00:00:00 Introducing Rob Gelb 00:06:23 Sales Is Just Solving Problems 00:13:07 Creating Cohesive Health Plans 00:22:32 How Do We Engage Members? 00:30:52 'Yes, and' 00:42:00 Valenz’s Role In The Marketplace 01:03:31 The Role Of Private Equity In This Industry Key Links for Social: @SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02 Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286 Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/ Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/ Key Words: #SalesSuccess #HealthPlanInnovation #HealthcareLiteracy #BrandPromise #CulturalTransformation #ValenzHealthcare #HealthcareTransparency #ReferenceBasedPricing #PrivateEquityHealthcare #BusinessGrowth #CompetitionInHealthcare #StimulatingThoughts #SelfFunded #podcast Sales Success, Health Plan Innovation, Healthcare Literacy, Brand Promise, Cultural Transformation, Valenz Healthcare, Healthcare Transparency, Reference Based Pricing, Private Equity Healthcare, Business Growth, Competition In Healthcare, Stimulating Thoughts, Self Funded, podcast