24: Building & Integrating Customer Success From The Beginning?

Customer success is still coming into many business as almost an afterthought, and there are not many shining examples of where it's been there from day 1. How do you integrate and build in customer success from the start, and what are some of the learnings when companies have done this right? Typically we see smaller technology startups thinking about customer success from day 1, but it needs to be more widespread across all type and sizes of businesses. As a founder and CEO what steps do you need to take to get it right and why is it so important for you, your customers and your investors? Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.