How Do You Define and Operationalize Customer-Obsession? Two CX Leaders Share Their Experience and Tactics

Do you lead your business by thinking about your customers' wants and needs? Are you putting the customer first? In today's episode, we're revisiting two conversations with CX leaders representing global organizations about defining customer obsession. You'll hear from Tamar Cohen, VP of Customer Experience at Zoetis and Amanda Sachs, the General Manager of Customer and Partner Experience at Microsoft. Both women are leading customer experience in these organizations with a "customer-obsessed" mantra. Get show notes at customerbliss.com/cb119.