How Do You Prioritize the CX Work to Be Done in the First Year of the CCO Role?

Have you recently become a chief customer officer? If you're taking on a CCO role in a company, there's a lot of work that has to be done to get your customer experience program off the ground and running. From getting executive buy-in, to understanding the inner workings of the organization itself, and looking for areas of opportunity, it can all seem so overwhelming. Today, we're going to look at how two customer experience leaders prioritized the work that needed to be done when they first stepped into their roles as change agents within their organizations. Kathy Tobiasen, VP of Customer Experience at Nature's Bounty and Donna Peeples, Chief Customer Officer at Pypestream, share what their first year in their roles have looked like.