How does a hotel keep going through Christmas and into New Year?

I'm talking to Mike Vincent, General Manager of the Langdale Chase Hotel overlooking Windermere in Cumbria – who has been working through the festive season along with his staff. "We're nice people looking after nice people," he says.This podcast is free, as is Independent Travel's weekly newsletter. Sign up here to get it delivered to your inbox. Hosted on Acast. See acast.com/privacy for more information.