How Emplify Health Leaders Use a High-Performance Operating Model to Drive Results for Today and Tomorrow

In this episode of Habitual Excellence, Ken Segel speaks with Heather Schimmers, President of Emplify Health, about leading through change while building a stronger, more unified health system. Heather shares how Emplify’s high-performance operating model creates a shared way of working, helping teams align around strategy, outcomes, and execution.Drawing on her journey from nursing to executive leadership, Heather discusses the importance of clarity, consistency, trust, and removing barriers for frontline teams. She also shares an optimistic perspective on the future of healthcare, grounded in her belief that leadership starts with love and that disciplined systems can empower people to solve problems, adapt to change, and deliver better outcomes.