EPISODE · Oct 17, 2017 · 51 MIN
How Executive VP of CX is moving Comcast from a product focus to customer experience focus.
from The Chief Customer Officer Human Duct Tape Show
Charlie Herrin and I had a open, honest and insightful conversation about where Comcast has been and how Charlie is leading the organization to improve both its experience, and earn improvement in consumers' sentiment toward the company, and its practices.
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How Executive VP of CX is moving Comcast from a product focus to customer experience focus.
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