How Ford Turned Its Quality Problems Into a J.D. Power Comeback
from TechMobility Topics Hosted by TechMobility Productions Inc.
Ford’s improving performance in the J.D. Power Initial Quality Study shows that an automaker can recover from persistent quality problems—but not through shortcuts or slogans. During this episode of TechMobility Topics, I examine the practical, often unglamorous work behind Ford’s rebound and why steady improvements in manufacturing, engineering, and accountability matter. As software bugs and infotainment frustrations increasingly shape vehicle quality scores, Ford’s progress also reveals how the definition of automotive reliability is changing.
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