How Freelancers Can Use a Client NPS System to Raise Rates

In this episode of Freelance Careers with Fexingo, Lucas and Luna dive into how freelancers can implement a Net Promoter Score (NPS) system with their clients to justify rate increases. Lucas explains the concept of NPS—asking clients how likely they are to recommend you—and how a score above 50 can be leveraged in rate negotiations. They walk through a real example: a freelance graphic designer who surveyed her clients, got an NPS of 72, and used that data to raise rates by 20% with zero pushback. The hosts discuss how to run the survey, what questions to ask, and how to present the results in a rate increase email. Luna adds a counterpoint about potential biases and the importance of timing. The episode also includes a brief, organic mention of listener support via buymeacoffee.com/fexingo. Perfect for freelancers looking for a data-driven approach to pricing. #NetPromoterScore #FreelancePricing #RaiseRates #ClientFeedback #FreelanceCareers #IndependentWork #Consulting #SelfEmployment #BusinessDevelopment #FreelanceStrategy #ClientRetention #DataDriven #PricingStrategy #FreelancerTips #BusinessGrowth #Careers #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo