How Fresh Patch Builds Human Customer Service That Dog Parents Trust

Send us Fan MailEver wonder what happens when a company actually answers the phone and solves your problem with care? We pull back the curtain on Fresh Patch’s customer service with Tassara, who went from call center burnout to leading a team that pet parents rave about. From scrappy Starbucks interviews to handling 4 a.m. “Where’s my grass?” emails, this conversation shows how real humans, clear training advice, and a non-toxic team culture can turn stressful moments into loyal fans and well-trained dogs.We dig into the everyday wins and weird surprises that come with supporting dog families—like the memorable DIY “attractant” story—and why having a knowledgeable person on the line beats chatbot loops. You’ll hear practical, field-tested tips for potty training with real grass: short daily sessions, positive reinforcement, setting a routine, and using an attractant spray to speed up success. We also share event stories where dogs make the case themselves, beelining to the XL display and proving how real grass taps their instincts, controls odor, and makes apartment life and bad-weather days easier.What stands out is the people-first approach: leadership that trusts, teammates who mentor, and a service mindset that listens before it fixes. If you’ve struggled with pee pads, delayed deliveries, or inconsistent training, you’ll walk away with a plan and the reassurance that support is just a call away. Subscribe, share this with a fellow dog parent, and leave a review telling us your best training win or the question you want us to tackle next. Your story might be the one that helps someone else finally get it to click.Thanks for listening to the Fresh Patch podcast brought to you by Fresh Patch. We hope you enjoyed the show. Give us a like or a follow, or shop all of our real grass supplies at freshpatch.com. Instagram, TikTok, Facebook, Youtube, Reddit