How Haven Hot Chicken Builds Loyalty with Jason Sobocinski

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailJason Sobocinski joins Zack Oates to share how Haven Hot Chicken builds lasting guest love through great food, consistent hospitality, and small gestures that surprise and delight. From “reverse tipping” cards to weekly community drop-offs, Jason explains how joy and consistency fuel growth in a competitive chicken market.Zack and Jason discuss: • Why exceeding expectations defines hospitality at Haven • How consistency keeps guests returning visit after visit • Turning feedback into opportunities for improvement • Reverse tipping cards as a unique way to delight guests • Surprise-and-delight catering drops that drive awarenessThanks, Jason!https://www.linkedin.com/in/jason-sobocinski-75016730/https://www.linkedin.com/company/haven-hot-chicken/https://www.havenhotchicken.com/

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This episode is 20 minutes long.

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This episode was published on October 6, 2025.

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