How Haven Hot Chicken Builds Loyalty with Jason Sobocinski

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailJason Sobocinski joins Zack Oates to share how Haven Hot Chicken builds lasting guest love through great food, consistent hospitality, and small gestures that surprise and delight. From “reverse tipping” cards to weekly community drop-offs, Jason explains how joy and consistency fuel growth in a competitive chicken market.Zack and Jason discuss: • Why exceeding expectations defines hospitality at Haven • How consistency keeps guests returning visit after visit • Turning feedback into opportunities for improvement • Reverse tipping cards as a unique way to delight guests • Surprise-and-delight catering drops that drive awarenessThanks, Jason!https://www.linkedin.com/in/jason-sobocinski-75016730/https://www.linkedin.com/company/haven-hot-chicken/https://www.havenhotchicken.com/

Episode metadata supplied by the publisher feed · Published Oct 6, 2025

Embed this episode

Attribution link and audio player

NOW PLAYING

How Haven Hot Chicken Builds Loyalty with Jason Sobocinski

0:00 20:16

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates?

This episode is 20 minutes long.

When was this Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates episode published?

This episode was published on October 6, 2025.

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

Can I download this Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!