How He Gets 90% of Hygiene Patients to Show Up (ft. Dr. Chris Green)

In this episode of Just a Couple of Dentists, we sit down with Dr. Chris Green to break down one of the biggest silent killers in dental practices right now: hygiene no-shows. A lot of offices brag about high reappointment rates but that doesn’t matter if patients don’t actually show up. Chris walks through the exact system his practice uses to consistently run a 90%+ hygiene show rate, even in a world where patients cancel last minute, ignore calls, and treat appointments like optional calendar holds. We get into: The difference between reappointment rate vs. show rate (and why most practices track the wrong thing) Why unconfirmed appointments should come off the schedule The 48-hour cancellation policy that actually works The confirmation cadence that prevents last-minute no-shows Why a simple “see you in 2 hours” text makes a real difference How assigning ONE owner to a system changes execution What to do when patients cancel anyway and how to try to save the appointment How to fill hygiene holes when cancellations happen A Special Thanks to Our Sponsors Darkhorse Tech If your IT only gets attention when something breaks, that’s a problem. Darkhorse actually owns your tech — cybersecurity, backups, compliance, and support — so it doesn’t fall through the cracks. 👉 First month of service is free for our listeners. 🔗 https://darkhorsetech.com NADA Payments Credit card fees are one of the quietest leaks in a dental practice. NADA flips the model so patients cover the credit card fee instead of the practice — without sketchy contracts or junk fees. Our listener offer: $25/month 1.5% + $0.25 on debit only No other fees 🔗 https://nadapayments.com