How Homes In Sedgemoor Have Reduced Rent Arrears To 0.9% | Episode #009

The last 12 months have not exactly been *easy* for those working in rent collection. 😣 Pandemic 😣 Job Loss. 😣 Financial Difficulties. These are ALL things tenants have had to contend with over the last year. Moving "paying the rent" down the priority list for more than a few people. Yet... Housing association - Homes in Sedgemoor - don't seem to have let ANY of that phase them. With current rent arrears being at just 0.9% 🤯 (No... that's not a typo) In this episode, John sat down with Ian Richards, who is the income team leader at HIS to breakdown EXACTLY what they've put in place as an organisation - to be able to achieve those kind of numbers. If you work in income collection - you don't want to miss this.