How Hotels and OTAs Are Actually Using AI Today

An episode of the No Show podcast, hosted by Jeff Borman and Matt Brown, titled "How Hotels and OTAs Are Actually Using AI Today" was published on September 23, 2025 and runs 24 minutes.

September 23, 2025 ·24m · No Show

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Summary

What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about: How Al agents are starting to handle everything from customer service queries to qualifying sales leads, reshaping the whole workforceHow AI is elevating guest experience through customer data, CRM, and audience managementWhere AI is getting all its hotel dataThe coming drop in search engine volumeTools y...

Episode Description

What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about:

How Al agents are starting to handle everything from customer service queries to qualifying sales leads, reshaping the whole workforce
How AI is elevating guest experience through customer data, CRM, and audience management
Where AI is getting all its hotel data
The coming drop in search engine volume
Tools you can use to optimize your website and format your content for AI readability

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