How I Bring New York Energy to California to Convene Community in a Coastal Town - Angel Hernandez, Timber Cove Resort

In this episode, Angel Hernandez, General Manager at Timber Cove Resort, shares his journey from the high-energy hospitality scene of New York to creating a vibrant community hub in a quiet coastal town in California.Listen now to learn about:The unique challenges and rewards of managing a remote resort and creating a home-like atmosphere for guests.The importance of personalized guest experiences and attentiveness in hospitality.Insights into Angel's leadership style and how he motivates and trains his team to deliver exceptional service.Angel's "3 F's" philosophy: being fun, fair, and firm, and how it guides his approach to hospitality.The importance of community engagement and how it can significantly contribute to any hospitality operation.Examples of community-focused initiatives at Timber Cove Resort, such as complimentary s'mores, local music nights, and emergency shelter during power outages.Here are resources on referrals from Hireology: How many hires can come from referrals, why you aren't getting referrals, and a full episode on "red carpet recruiting."If you liked this episode, you may also enjoy:Sonesta Hotels x Rolling Stone: How Strategic Brand Partnerships Create "Money-Can't-Buy" Guest Experiences - Elizabeth Harlow, Sonesta HotelsSan Francisco's Soul: A Chef's View on Food, Community, and Renewal - Tyler Florence A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands