How Imagine Learning Operationalized SaaS Change Management

How do you bring order to SaaS sprawl without killing innovation? Aaron Bass, IT Operations Analyst at Imagine Learning, shares how the Business Transformation team became “ruckus makers for good,” driving structure, clarity, and true change management in a fast-growing, post-M&A environment. In this episode, you’ll learn how to build a steering committee that actually works, why visibility and ownership matter more than control, and what it takes to make decentralized SaaS Management sustainable.Chapters00:00 Decentralized SaaS Ownership: A Double-Edged Sword01:12 The Role of Business Transformation in SaaS Management04:20 Ruckus Makers for Good: The Philosophy Behind Change07:20 Integrating Organizational Change Management with SaaS09:41 Establishing a Steering Committee for SaaS Oversight12:28 Initial Focus and Priorities of the Steering Committee13:39 C-Suite Involvement in SaaS Decision-Making14:45 Key Data Points Driving Steering Committee Actions17:07 Game Changers in Decentralized SaaS Management17:38 Building a System of Truth for Effective Change Management