How Innovation in Servicing Drives Loyalty

Around 90% of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for customer experience and loyalty, ultimately driving business outcomes.We’re joined by Matt Bivons, Founder & CEO at Canopy — an organization focused on helping lenders be better operators through their easily integrable loan management platform and cutting-edge suite of tools. Matt shares insights he’s gleaned from a myriad of experiences throughout a decade in FinTech to show exactly why servicing matters.Join us as we discuss:Canopy’s focus on exceptional customer service and deep expertise in student lendingCall for adaptation and innovation to meet the needs of rapidly changing dynamics in FinTechData migration and scalability: careful planning and gradual expansion