EPISODE · Jul 30, 2026 · 44 MIN
How Insurers Launch New Products in the Age of AI From Product Design to Underwriting Operations
from Alliance NOW! Risk & Insurance Podcast Series · host Darren Bloomfield, Jeffery Williams, Max Bedell, Andy Welch
Featured Guests Jeffrey Williams, Managing Director, Microsoft Global Insurance Advisory Practice Andy Welch, Product Architect, HSB Max Bedell, Head of Sales, Covenir Topics Discussed AI liability insurance Emerging AI risks and exposures Insurance coverage gaps Underwriting AI-related risks Insurance operations and automation MGA and carrier strategy AI adoption and employee enablement Claims and customer service transformation Future insurance technology trends The evolving relationship between people and AI Key Takeaways AI is creating new insurance coverage needs and exposures. Insurers are beginning to address AI-specific liability risks. Successful AI adoption requires employee education and engagement. AI should augment insurance professionals, not replace them. Insurance remains a relationship-driven industry. Organizations that thoughtfully integrate AI into workflows will gain a competitive advantage. CIC Insurance Company Operations Want a deeper understanding of how insurance companies operate, make underwriting decisions, manage claims, and leverage technology? The CIC Insurance Company Operations course from the Risk & Insurance Education Alliance provides insurance professionals with a practical look inside carrier operations, business strategy, financial considerations, underwriting processes, and organizational decision-making. Explore CIC Insurance Company Operations and gain the knowledge needed to better understand the insurance companies you work with every day. Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.
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What this episode covers
Artificial intelligence is rapidly reshaping the insurance industry, creating new opportunities, operational efficiencies, and emerging risks. In this episode, industry experts Darren, Jeffrey Williams of Microsoft, Andy Welch of HSB, and Max Bedell of Covenir explore how insurers, MGAs, and technology providers are responding to AI's growing influence. The discussion covers AI liability insurance, coverage gaps, underwriting considerations, claims operations, automation, customer experience, and strategies for successful AI adoption. Listeners will gain insight into how insurers are evaluating AI risk, developing new insurance products, empowering employees through technology, and preparing for a future where AI becomes a core part of daily operations. The conversation also examines the importance of maintaining human relationships while using AI to improve productivity, customer service, and operational performance. Whether you're an insurance professional, risk manager, underwriter, technology leader, or student exploring insurance careers, this episode offers valuable perspectives on one of the industry's most important emerging topics.
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How Insurers Launch New Products in the Age of AI From Product Design to Underwriting Operations
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