How Intercom’s CFO Bet the Business on Outcome-Based Pricing

from Get Paid with Manny Medina · host Manny Medina

In this episode 50 of the Get Paid podcast, host Manny Medina sits down with Dan Griggs, Chief Financial Officer at Intercom, to explore how outcome-based pricing transforms AI agent economics, why simplicity in pricing matters more than complexity, and the strategic decisions that shaped a generational shift in how SaaS companies monetize AI-powered work.

Episode metadata supplied by the publisher feed · Published May 22, 2026

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How Intercom’s CFO Bet the Business on Outcome-Based Pricing

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