How Jay Feldman Scaled From One Store To 25

We sit down with Jay Feldman to trace how a kid selling cars at 15 becomes the leader of a 25-store dealer group built on discipline, culture, and smart deal-making. We dig into what’s changing in retail automotive right now, from EV swings and digital shopping to FTC uncertainty, fixed ops growth, and AI’s impact on dealership operations. • growing up in a Chevrolet dealer family and starting in parts at 12 • turning around a losing small-town store and building from there • scaling through acquisitions, partnerships, and new franchise points • adding Toyota and Honda for the first time and what that changes • working with Mark Wahlberg and what celebrity reach really does • the EV boom, incentives, and the reality of today’s EV mix • why he sits out overpriced deals and underwrites with “normal” years • the case for single-point dealers and why scale is optional • where online car buying works and where it still falls short • FTC compliance concerns focused on clarity and consistent rules • fixed ops priorities, mobile service experimentation, and daily cadence • blending cultures after an acquisition and keeping one-price selling • concerns about affordability, Chinese competition, and direct-to-consumer models • using AI in service operations and why it will change staffing • succession planning and advice for GMs who want to buy in Thanks for tuning in to this episode of Executive Profile with Jim Fitzpatrick. For more interviews with the leaders shaping retail automotive, visit CBTNews.com and subscribe to the show on your favorite podcast platform. If you enjoyed the episode, please rate, review, and share it with someone in the industry.