How Josh Crouch Scaled His Marketing Agency from $330k to $500k MRR in 10 Months (Jordan Ross Interview Case Study)

What You'll Learn in This Episode:Josh Crouch joined 8 Figure Agency (8F) in Year 3 of his journey. Within 10 months, he scaled from $330k to $500k in revenue — and in this episode, he breaks down exactly how he did it.When Josh joined us in June 2024, his agency was in a tough spot:2 of 4 operational leaders had just quitSales pipeline dried up after back-to-back eventsHis cofounder Brittany shifted from Head of Sales → Head of CX… and sales droppedHere’s how we helped him turn it around:🔧 1. Installed Operational LeadershipJosh didn’t need more ideas — he needed an operator.We helped him hire someone to:Build processesMap systemsDocument SOPsThis person became the heartbeat of the backend.⚙️ 2. Upgraded Customer Journey SystemsWe rebuilt onboarding to deliver a world-class experience.Defined CS workflowsCreated ownership across onboarding & deliveryEmpowered the CS team to own execution✅ 3. Implemented SWCL (Start / Win / Challenge / Learn)Josh was skeptical at first.But once implemented:Team felt more organizedLeadership had visibilityMorning huddles became high-impact