How Josh Lyon Is Scaling to 600 Units | ScentHound COO

Josh Lyon has been building ScentHound as their COO from seven units to 157 - and he's not slowing down. In this conversation, he gets into what it actually takes to scale a franchise brand with operational discipline intact: the team transitions nobody talks about, the franchisee adoption gap that compounds every time you add complexity, and why simplicity isn't a nice-to-have - it's the differentiator that separates the brands that win from the ones that don't.In this episode:Building and rebuilding your team through three inflection pointsWhy franchisees need to be treated like owners, not employees — and what changes when you doHow ScentHound maps the five-stage journey of franchisees, team members, and customers to create simplicity at every levelGuest: Josh Lyon, Chief Operating Officer, ScentHound Host: Katherine LeBlanc, Fractional CMO | Apollo CMOAre you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com