How JP Nicols Broke the Bank with Fintech Innovation

Money Travels Podcast Season 3, Episode 1In 2007, the release of the first iPhone helped trigger a major shift in what customers expect from the finance industry. Established banks quickly found their traditional model was no longer working – and that other companies were better placed to give customers what they wanted.At the vanguard of these changes, today’s guest JP Nicols helped pull his established bank from the centre to the edge of money, to meet customers where they were. He pioneered innovations to give customers what they wanted, redefining the bank-customer relationship and transforming the banking industry in the process. 18 years on, he’s still at it, helping established banks and fintechs work together to meet the ever-growing expectations of the consumer.Disclaimers:Visa Direct capability is enabled through a financial institution partner.Visa Direct product availability and functionality varies by market.The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of any entities they represent.Visa neither makes any warranty or representation as to the completeness or accuracy of the information within this podcast, nor assumes any liability or responsibility that may result from reliance on such information and any information from third parties. The information contained in this podcast is not intended as investment or legal advice, and listeners are encouraged to seek the advice of a competent professional where such advice is required.All brand names, logos and/or trademarks are the property of their respective owners, and do not necessarily imply product endorsement or affiliation with Visa.