EPISODE · Sep 20, 2021 · 14 MIN
How Language Boosts Customer Satisfaction
from Knowledge at Wharton
Using more concrete language can improve customer satisfaction according to new research from Wharton marketing professor Jonah Berger. Hosted on Acast. See acast.com/privacy for more information.
What this episode covers
Using more concrete language can improve customer satisfaction according to new research from Wharton marketing professor Jonah Berger. Hosted on Acast. See acast.com/privacy for more information.
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How Language Boosts Customer Satisfaction
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Frequently Asked Questions
How long is this episode of Knowledge at Wharton?
This episode is 14 minutes long.
When was this Knowledge at Wharton episode published?
This episode was published on September 20, 2021.
What is this episode about?
Using more concrete language can improve customer satisfaction according to new research from Wharton marketing professor Jonah Berger. Hosted on Acast. See acast.com/privacy for more information.
Can I download this Knowledge at Wharton episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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