How Lean Management Transformed a Health Care System | Quality Time with Dr. Schaal

Lean management focuses on continuous improvement through making incremental process changes to improve quality and efficiency.In this episode, Dr. Eric Dickson, president and CEO of UMass Memorial Health, shares how lean management principles transformed the largest not-for-profit health care system in central Massachusetts.Expert: Eric W. Dickson MD, MHCM, FACEP, President & CEO UMass Memorial HealthNotable topics covered:Lean management methodologyContinuous process improvementEmergency room efficiencyTrue north metricsLinks:UMass Memorial Medical CenterEric W. Dickson MD, MHCM, FACEP, Named as UMass Memorial Health Care President and Chief Executive OfficerExamining the Relationship Between the Lean Management System and Quality Improvement Care Management ProcessesLean Management—The Journey from Toyota to Healthcare