EPISODE · Aug 4, 2026 · 32 MIN
How Loan Officers can Retain, Recapture, and Respond in Real Time to their Customers
from Mortgage Manager Playbook
Dustin Gray, Founder & CEO, Homeowners.ai. Key Highlights: 80% of borrowers forget their loan officer within 3-6 months-Why?; birthday cards and drip emails are not retention; your database is bigger than closed loans; and loyalty is earned through repeated value, not one -time transactions.
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How Loan Officers can Retain, Recapture, and Respond in Real Time to their Customers
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This episode is 32 minutes long.
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This episode was published on August 4, 2026.
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