How Mastering People Skills Can Improve Your Tech Career with Don Crawley

Don Crawley is the author of seven books for IT professionals, including the Accidental Administrator series of Cisco and Linux configuration guides and The Compassionate Geek, the IT customer service book. He's a lifetime geek, having been involved with technology since the 1970s. He's also the owner of soundtraining.net, the Seattle-based IT training firm.