How MIT Uses Social Media to Make Complex Topics Approachable

Jenny Fowler, Director of Social Media Strategy at MIT, joins us on Social Pros to discuss how she makes social content for this academic stalwart accessible, engaging, and consistent. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: Salesforce Marketing Cloud SocialMedia.org   Full Episode Details Accessibility and organization Managing social for an historic institution like MIT requires agility, clear-thinking, and great strategic planning. In Jenny Fowler, Director of Social Media Strategy, they have all of those essential skills and a whole lot more. Jenny is the only dedicated social media resource at MIT, with no direct reports, but coordinates over 200 department communications professionals to keep MIT's voice, content, and purpose consistent across every channel. As she says in this episode, "my philosophy has always been to empower my community to succeed." Social media in higher education is a different beast to many other sectors, but Jenny has tamed it with grace and intelligence. Walk a mile in her shoes with this episode of Social Pros and you'll be sure to pick up some fascinating tips and tricks along the way.   In This Episode: 05:40 – How social is structured at MIT, with Jenny as the only full-time dedicated resource 08:13 – How Jenny shares her expertise with the 200 departmental communications teams that produce social content 11:18 – MIT's most strategically-important platforms 19:05 – Which metrics matter for Jenny – and why strategy is always the deciding factor 26:08 – How MIT are using social to communicate essential information in the pandemic 29:22 – Why being asked to "work your social media magic" isn't innocent, but indicative of a deeper ignorance of social media professionals' role and skills 37:36 – How Jenny uses social to make complex academic topics more accessible 39:45 – How Jenny started exploring MIT's TikTok strategy  Resources: Get the new State of Marketing report for free from Salesforce Find out more about the community at SocialMedia.org with a special form for Social Pros listeners MIT's Social Media Hub Visit SocialPros.com for more insights from your favorite social media marketers.