How mobile is bringing live customer support back into retail

Quick. Your biggest complaint when you walk into a Home Depot is? Retail has given us big box stores, streamlined ecommerce platforms, mass emails, coupons and real-time web customer support but have you ever been so frustrated by the lack of in-store customer support that you've walked out, vowing to never return? Well, mobile may be the answer to this.   Sears and Zappos (independently) are working on making your in-store experience a good one when it comes to getting some real-time help. Chuck explains how mobile is bringing customer service back to the physical store using some connected smarts.

An episode of the UNTETHER.tv - Mobile strategy and tactics (video) | Pervasive Computing | Internet of things podcast, hosted by Rob Woodbridge, titled "How mobile is bringing live customer support back into retail" was published on September 29, 2014.

September 29, 2014 · UNTETHER.tv - Mobile strategy and tactics (video) | Pervasive Computing | Internet of things

Summary

Quick. Your biggest complaint when you walk into a Home Depot is? Retail has given us big box stores, streamlined ecommerce platforms, mass emails, coupons and real-time web customer support but have you ever been so frustrated by the lack of in-store customer support that you've walked out, vowing to never return? Well, mobile may be the answer to this.   Sears and Zappos (independently) are working on making your in-store experience a good one when it comes to getting some real-time help. Chuck explains how mobile is bringing customer service back to the physical store using some connected smarts.

Episode Description