How Neptune Builds Trust, Retrofits & Dream Homes in Los Angeles

In this episode of The Contractor Grow Show, Mark Lamberth sits down with Boaz Hillel of Neptune Construction & Remodeling in North Hollywood, CA. Celebrating 18 years in business, Boaz shares how Neptune evolved from full-service remodeling into one of Los Angeles’ go-to FEMA-certified soft-story retrofit specialists—while still helping clients design and build their dream homes. Boaz dives into how he leads with values, trust, and transparency: from detailed 3D pre-design that reduces change orders, to a printed “trust packet” of licenses, insurance, certifications, and live client references. If you’re a remodeler or GC who wants better projects, better clients, and a better reputation, this is a masterclass in how to do it. Key takeaways: How Neptune grew over 18 years into a 5-star rated remodel + retrofit companyWhy ~60% of their work is now Los Angeles soft-story seismic retrofitsHow 3D design tools help clients decide everything before work startsThe “trust packet” Boaz brings to every estimate (licenses, insurance, real client phone numbers)Ways to protect and respect tenants during major building work (parking, access, trenches)Why Neptune limits active projects so Boaz can visit sites daily and maintain qualityHow long-term relationships with subs and inspectors support consistent resultsA values-first mindset: building a reputation that outlasts any single project