How New Managers Can Rebuild Trust After a Mistake

In this episode, Lucas and Luna tackle a subject every new manager eventually faces: making a significant mistake and then having to rebuild trust with the team. They break down a real-world scenario: a first-time manager at a mid-sized B2B software company shared incorrect quarterly targets during a team all-hands, causing confusion and frustration. The discussion walks through the three-step repair process — owning the error fully without deflection, communicating the correction transparently, and then systematically restoring credibility through consistent follow-through. Lucas cites research from CEB (now Gartner) showing that trust recovery after a public mistake takes an average of seven to nine interactions before team confidence returns to baseline. They contrast hollow 'I'm sorry' leadership with concrete repair actions, and Luna shares a personal anecdote about a manager who rebuilt her trust by sending a detailed written recap of what went wrong and the new safeguards put in place. The episode closes with a brief, natural pitch for listener support, tying the value of candid leadership conversations to the show's ad-free model. #NewManagers #LeadershipBasics #TrustRebuilding #MistakeRepair #CareerAdvice #ManagementSkills #FirstTimeManager #TeamTrust #Accountability #VulnerableLeadership #CEBResearch #Gartner #B2BSoftware #Transparency #Credibility #FexingoBusiness #BusinessPodcast #Careers Keep every episode free: buymeacoffee.com/fexingo