How NPS Helps You Improve Retention and Referrals

from Marketing Minute with Paige C. Clark · host Paige C. Clark

If you want repeat customers and stronger referrals, your Net Promoter Score matters more than you think. In this Marketing Minute, Paige explains what NPS really measures, why low scores are a signal—not a failure—and how client feedback plays a critical role in improving customer experience. You’ll learn why those “tell us more” pop-ups are so important and how implementing feedback can directly impact retention, satisfaction, and long-term growth. Want help building marketing systems that turn feedback into growth? Visit thesocialcounter.co.

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This episode was published on February 2, 2026.

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