EPISODE · Apr 11, 2017 · 52 MIN
How NPS was pioneered at Intuit & Sprint, with Brian Andrews - CB46
from The Chief Customer Officer Human Duct Tape Show
Brian Andrews is a pioneer in the implementation of NPS - the Net Promoter System™. We talk about his journey in figuring out exactly what it was - well before Fred Reichheld wrote his ground-breaking book. And the critical factors in embedding this approach not as survey-score chasing, but business transformation.
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How NPS was pioneered at Intuit & Sprint, with Brian Andrews - CB46
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