How Nurses Calm Healthcare Technology’s Chaos: A Conversation with Dr. Melinda Kidder, Chief Nursing Officer for the Office of the National Coordinator for Health IT

What happens when healthcare technology is built without the people who use it most?In this episode of Success in Chaos, Angela and Kandice sit down with Dr. Melinda Kidder, DHA, MSN, RN, CENP, MPHC, Chief Nursing Officer for the Office of the National Coordinator for Health IT, to unpack one of the most overlooked drivers of success in healthcare innovation: frontline clinician involvement.From her journey as a CNA to shaping national health technology policy, Dr. Kidder shares hard-earned lessons from the early days of EHR adoption—and why those same mistakes are now being repeated in the age of AI.You’ll learn:Why nurses must be involved from day one—not as an afterthoughtThe biggest disconnect between tech design and real clinical workflowsWhat most organizations get wrong about AI adoptionHow to build governance models that actually workWhy “closing the loop” is the most overlooked step in implementationIf you’re a healthcare executive, operator, or innovator trying to make technology actually deliver outcomes—not just features—this episode is a must-listen.