How Nurses Can Lead in Patient Experience & Healthcare Culture

00:00 The Journey from Bedside to Business02:50 Understanding Patient Experience05:27 The Role of Leadership in Healthcare Culture08:15 Influencing Culture Without a Title19:29 Supporting Nurses Through Coaching and Reflection21:38 Exploring Non-Traditional Roles in Nursing24:35 The Role of Nurses in Patient Experience25:43 Opportunities and Challenges in Healthcare Entrepreneurship27:49 Skills for Transitioning to Non-Traditional Nursing Roles33:11 Finding Joy and Sustainability in Nursing CareersIn this episode of the Nontraditional Nurse podcast, host Ellie Kirkpatrick interviews Kris Baird, a nurse, author, and entrepreneur, who shares her journey from bedside nursing to leading a consulting firm focused on patient experience and healthcare culture. The conversation explores the importance of leadership, the role of nurses in influencing patient experience, and the unique approach of mystery shopping in healthcare. Kris emphasizes the need for reflection, personal growth, and the opportunities available for nurses in non-traditional roles, while also addressing the challenges of entrepreneurship in the healthcare sector.