How One University Works to ‘Humanize’ Online Teaching

Cal State Channel Islands offers a two-week online training course for professors at the university called Humanizing Online Learning, with tips and strategies for forging personal connections with remote students. The course's creator and instructor, Michelle Pacansky-Brock, and the university's vice president for technology and innovation, Michael Berman, talk about the effort, and about how online education can involve a surprising amount of passion—and even some tears.