How Physical Space Shapes What Your Customers Think

customer experience, data insights, and retail innovation. In this episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid sit down with Matt Garner, co-founder of Ethos Farm and a CX expert who's transformed airports, airlines, and major retail spaces across the globe.Matt takes us behind the scenes of airport design and operations, revealing how data-driven decisions, AI, and physical space can influence everything from your shopping habits to your perception of an entire brand. Whether you’re a business traveller, a frequent flyer, or someone fascinated by customer behaviour, you’ll gain eye-opening insights into the invisible forces shaping your journey.We discuss how major brands like Adidas, Apple, and even global airports like Singapore and Hamad International create seamless, engaging experiences that keep customers coming back. You'll learn why airports are competing for your time and money, how AI is revolutionising security and service, and why some airports are failing while others thrive.Don't miss this fascinating deep dive into the world of customer experience, tech innovation, and behavioural psychology.Special thanks to our sponsors, NovelVox for supporting this episode – find out more at https://link.javelincontent.com/btb_youtube Subscribe for more thought-provoking discussions:https://www.youtube.com/BreakingtheBlueprint?sub_confirmation=1Connect with us: Vinay on LinkedIn: https://www.linkedin.com/in/vinayparmar/ Iqbal on LinkedIn: https://www.linkedin.com/in/iqbal-javaid/ Matt Garner on LinkedIn: https://www.linkedin.com/in/mathew-garner-833b2bb2 Catch us on your favourite podcast directory: https://www.breakingblueprint.buzzsprout.com/share#BreakingTheBlueprint #CustomerExperience #LeadershipInCX #FutureOfContactCentres #AIandCXcustomer experience strategy for executives future of contact centres AI in customer service operations keynote speakers on customer experience CX transformation in large enterprises how to improve call centre performance leadership in digital customer experience customer retention strategies for brands contact centre trends 2024 CX innovation and technology data-driven customer experience AI automation in contact centres employee experience and CX optimising BPO operations for CX customer loyalty through service designFind Breaking the Blueprint on YouTubeFind Breaking the Blueprint on LinkedInVinay on LinkedInIqbal on LinkedIn