How Plaud Helps Clinicians Reduce Documentation Burden, One Conversation at a Time

Introduction: In this episode of the AI at ViVE series on The Beat Podcast, host Sandy Vance sits down with Rachel Chen, Senior Director of Engineering at Plaud, to discuss how Plaud’s wearable AI note-taking technology helps clinicians reduce documentation burden and stay focused on patient conversations. Rachel also shares how Plaud is scaling its voice intelligence platform for professional and enterprise use cases, including healthcare. From a real-world story about an orthopedic surgeon bridging communication gaps with patients and families to Plaud’s approach to privacy, security, and workflow integration, this episode offers a grounded look at what responsible AI documentation support can look like in clinical settings. In this episode, they talk about: · Clinicians can spend around two hours a day on documentation, adding up to nearly 500 hours a year · How Plaud’s wearable AI note-taking devices help professionals capture conversations and turn them into structured, actionable information · How NotePin S supports mobile, in-person, hands-free professional settings · Plaud features such as medical vocabulary support, speaker differentiation, and SOAP note templates · Plaud’s approach to privacy and security, including encryption, user control, and a zero-training policy for user data · How Plaud positions itself as a platform and workflow partner, not just another documentation tool · A healthcare user story about an orthopedic surgeon using Plaud to help bridge communication gaps with patients and families · Plaud’s vision to become a trusted AI work companion for 50 million professionals worldwide by 2030 · Why permission, transparency, and intentional data handling are essential when capturing sensitive professional conversations A Little About Rachel: Rachel Chen is a technology leader with extensive experience building and scaling consumer and enterprise platforms across fintech, health tech, and e-commerce. She has held engineering leadership roles at GEICO, Ōura, Amazon, and Prudential, and began her career at Yahoo. At Plaud, Rachel leads engineering initiatives to deliver enterprise-ready, AI-powered products, including collaboration tools, device management, and scalable platform services. She is passionate about building strong engineering cultures grounded in ownership, accountability, and continuous improvement.