How Product Innovation Changes Customer Experience

Episode 1 of the Expert Insights podcast, hosted by Total Expert, titled "How Product Innovation Changes Customer Experience" was published on February 24, 2022 and runs 37 minutes.

February 24, 2022 ·37m · Expert Insights

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Summary

Service is in banking’s soul. It’s a core part of driving growth. However, recent history in banking, especially fintech innovation, raises an important question: With fintechs winning so many new customers, does product innovation mean banking organizations can no longer depend on service to compensate for a commoditized product offering? Joe Welu is joined by Ron Shevlin to answer, is customer experience dead?

Episode Description

Service is in banking’s soul. It’s a core part of driving growth. However, recent history in banking, especially fintech innovation, raises an important question: With fintechs winning so many new customers, does product innovation mean banking organizations can no longer depend on service to compensate for a commoditized product offering? Joe Welu is joined by Ron Shevlin to answer, is customer experience dead?

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